Customer Service Representative
Du Bois, PA
Hours / Week: 40
1st Shift
Are you a strong communicator with a knack for troubleshooting? Do you enjoy helping customers while also getting hands-on with equipment? We’re hiring a Customer Service Representative for a direct hire position with a unique blend of customer interaction and light mechanical/electrical service work. This role goes beyond traditional customer support — you’ll be expected to understand the machinery, assist with service-related issues, and travel both nationally and internationally as needed to support customers on-site.
Why This Job?
- Direct hire from day one — long-term stability and growth potential
- Unique mix of customer service and hands-on work
- Opportunities to travel and work with global customers
- Competitive pay and full benefits
- Supportive team culture and technical training provided
If you're a customer-focused problem solver with a technical edge and a passport ready, we’d love to hear from you. Apply now to join a team where your skills make a real impact—locally and around the world.
Job Description:
- Location: DuBois, PA
- Full-Time | Travel Required (Domestic & International)
- Direct Hire | Mechanical/Electrical Aptitude Required
- Industry: Industrial Equipment / Manufacturing
- Pay: Negotiable
Responsibilities:
- Accurately process customer orders and quote requests
- Provide technical support and product information to customers
- Troubleshoot basic mechanical and electrical issues on customer equipment
- Travel to customer sites (domestically and internationally) for service and support
- Manage open orders and keep customers informed on lead times and tracking
- Work with internal departments to gather technical info, job status, and documentation
- Maintain detailed records in ERP systems
- Ensure all customer requirements are handled with professionalism and care
- Assist in resolving product or order-related issues quickly and efficiently
Education: High School
Experience: 12 months
Skills:
- High School diploma required; technical training a plus
- Experience in customer service, especially in industrial or manufacturing environments
- Basic mechanical and electrical aptitude required
- Willingness and ability to travel nationally and internationally as needed
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Experience with ERP/order entry systems preferred Strong communication skills — both written and verbal
- Problem-solving mindset and ability to work independently when needed
- Comfortable in a fast-paced, team-oriented environment
Related Experience: Detail-oriented, Customer Service, Manufacturing
SOC Code: 43-4051.00
Category: Customer Service Representatives
Post Date: 2025-10-14
Post Expires: 2025-10-28
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